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Our Services
Catastrophe Claims Adjusting
BCMG maintains a full roster and can mobilize a team of experienced catastrophe adjusters and CAT managers anywhere in the United States and beyond within a matter of hours. Our clients include domestic insurers, Lloyds Underwriters and other foreign insurers, as well as government agencies, industrial, and petrochemical companies. Whether the event is weather-related or an industrial accident, or any other type of disaster, we have the claims professionals necessary to respond in a timely and effective manner wherever our clients' policyholders and others are in need.
Contract Desk Adjusting
Our clients sometimes find themselves needing in-house claim file examiners on a temporary basis. BCMG is able to provide claims professionals on a contractual basis who have many years of experience and are accustomed to the inside claims environment. We provide our clients with dedicated and team-oriented individuals who are particularly adept at integrating themselves into a new office protocols and who accept supervision willingly. Our goal at BCMG is to fill the temporary in-house claims examination needs of our clients in a professional and cost-effective manner that will make them want to utilize our services time and time again.
Advance /Temporary Claims Processing Centers
BCMG has the management team and logistical components in place to fill what is a growing need for our clients in the event of a catastrophe…that of an "advance team"… to enter a disaster area within 24-48 hours to begin assessing the scope of the catastrophe and the potential overall indemnity or liability exposure to our clients until the client's own assessment teams can arrive.
Within hours of a major catastrophic event, BCMG should be able to establish a limited presence on behalf of our clients within the disaster zone utilizing a corporate owned motor home/response vehicle that has been especially retrofitted for this purpose. This 36-ft. Foretravel Unicoach U295 Motor Home is completely self-contained [ 10kw Powertech diesel generator; 42 gal. LP tank], affording our advance team with a temporary telecommunications center, office, and facility for other basic needs for up to a week or more until more permanent accommodations can be made available. This response vehicle has been equipped with a MotoSat G75 satellite system with 6-watt transmitter and IDirect modem and EtherSat connectivity which affords wireless, multi-user internet, faxing, scanning, printing, DirecTV and Skype phone use…even when traditional land-based and cellular telecommunications either are not available, or have been disrupted following a natural disaster.
In addition to the "mobile claims office" concept outlined above, our advance team capabilities have been broadened to include preparations for the larger number of CAT adjusters to follow. This includes:
1) Introducing ourselves to state and local government officials in order to gain whatever insight they might have into their emergency and recovery operations, areas which are and are not accessible to CAT adjusters, their suggestions for possible temporary housing ,office sites, etc.;
2) Obtaining maps and grids of the area so as to assess the degree of damage in various sectors, as compared to insured risk and loss locations; These grids and maps become useful to the client in determining the appropriate deployment of adjusters;
3) Identify and obtain use of temporary claims office facilities, or if none is available, a suitable location for setting up a physical temporary office;
4) Identify and reserve as necessary suitable long term living accommodations for the CAT adjusting and management team to follow.
We have utilized this mobile office scenario on numerous occasions to respond quickly to the scene of a major incident to assist in the initial evaluation, processing and ultimate disposition of insurance claims. It has proven to be quite effective.
Mass Tort / Class-Action Claims Administration
For over 40 years, BCMG and its predecessor companies have been available to its clients to assist in the processing and ultimate resolution of mass tort and class-action cases. Our unique corporate office location at the intersection of the Interstate 10 Corridor with the Mississippi River has positioned us to assist the interstate transportation and petrochemical industry alike in facilitating the resolution of the types of claims that result when such a significant incident or event occurs. We have been called upon time and time again to provide these claims administration services in a manner that is always sensitive to the public relations and legal considerations that are sometimes so entangled in these claims. From the opening of temporary claims processing centers, to the development of claim report forms, to the disbursement of settlement proceeds, mass tort and claims administration BCMG has the experience and resources to help.
Claims Call Centers
BCMG has the infrastructure in place to provide its clients and their policyholders/members with helpful telephone operators and supervisors who are responsive 24 hours a day, 365 days a year via toll-free telephone customer service lines. Operators, desk adjusters, and supervisors are available at this call center to answer questions from insurance company supervisors and provide policyholders with valuable information on the handling and status of their claim. All of these services are designed to supplement and enhance the client's own claims support services. The operations center is also an excellent resource to insure that field adjusters are being deployed in a manner that best satisfies the client's claims handling goals, guidelines and expectations. The call center is housed in an upper floor of our home office building where we have installed underground utilities, back-up generator electrical power, and excess telephone/computer stations that can be manned to meet our clients' need in a matter of hours. At BCMG, our objective is to give our client's members/policyholders such a positive experience that it will reflect favorably on our client. Contact us to learn how our inside operations and call center services can be a seamless part of your overall claims administration solution.