Our Services

Catastrophe Claims Adjusting

 

BCMG  maintains a full roster and can mobilize a team of experienced catastrophe adjusters and CAT managers anywhere in the United States within a matter of hours.  

Our clients include domestic insurers, Lloyds Underwriters, TPA’s, as well as government agencies, industrial, and petrochemical companies.  Whether the event is severe weather-related, an industrial accident, or any other type of disaster, we have the claims professionals necessary to respond in a timely and effective manner wherever our clients and their policyholders are in need.

Contract Desk Adjusting

Our clients sometimes find themselves needing in-house claim file examiners on a temporary basis.   BCMG is able to provide claims professionals on a contractual basis who have many years of experience and are accustomed to the inside claims environment.  We provide our clients with dedicated and team-oriented individuals who are particularly adept at integrating themselves into a new office protocols and who accept supervision willingly.  Our goal at BCMG is to fill the temporary in-house claims examination needs of our clients in a professional and cost-effective manner that will make them want to utilize our services time and time again.  

 

Advance /Temporary Claims Processing Centers

 

BCMG has the management team and logistical components in place to fill what is a growing need for our clients in the event of a catastrophe…that of an "advance team"… to enter a disaster area within 24-48 hours to begin assessing the scope of the catastrophe and the potential overall indemnity or liability exposure to our clients.

Within hours of a major catastrophic event, BCMG should be able to establish a limited presence on behalf of our clients within the disaster zone utilizing a corporate owned mobile response vehicle (MERV) that has been especially retrofitted for this purpose. This 36-ft. Foretravel Unicoach U295  is completely self-contained, affording our advance team with a temporary telecommunications center, office, and facility for other basic needs for up to a week or more until more permanent accommodations can be made available. 

         

 

Claims Call Centers

 

 

BCMG has the infrastructure in place to provide its clients and their policyholders/members with helpful telephone operators and supervisors who are responsive 24 hours a day, 365 days a year via toll-free telephone customer service lines.  All the appropriate redundancy and back-ups are in place to prevent any loss of service in the case of a major weather event.  Operators and supervisors are available at this call are experienced in the intake of new claims via FNOL.  They are also able to immediately connect callers to the appropriate individuals to answer questions and provide policyholders with valuable information on the handling and status of their claim.  At BCMG, our objective is to give our client's members/policyholders such a positive experience that it will reflect favorably on our client. Contact us to learn how our inside operations and call center services can be a seamless part of your overall claims administration solution.